RIDERGEEK / SERVICENOW CONSULTING
Complex service work,
made clear.
ServiceNow consulting for platforms that need more than configuration: clear architecture, secure integrations, AI capability, measurable operations, and a team equipped to own what comes next.
End-to-end ServiceNow implementation
From discovery and architecture through configuration, testing, go-live, and continuous improvement, I help teams establish dependable ServiceNow foundations across core service-management practices.
- Platform discovery, solution architecture, and roadmap
- ITSM, ITOM, HRSD, and CMDB/CSDM alignment
- Service Catalog, Order Guides, Employee Center, and scoped applications
- Testing, go-live readiness, governance, and continuous improvement
ITSM, ITOM & HRSDCMDB / CSDMService Catalog & Employee CenterScoped development
Integrations & workflow automation
Design and deliver secure, observable ServiceNow integrations across identity, HR, ERP, communications, productivity, and third-party systems. Each flow is built to remain dependable beyond its first happy path.
- Google services, LDAP, Active Directory / AD Manager, SAP, SAP SuccessFactors, Verizon workflows, and other third-party platforms.
- REST, SOAP, Scripted REST APIs, IntegrationHub, webhooks, and event-driven orchestration.
- MID Server, ECC Queue, business events, and cross-platform lifecycle automation.
- OAuth 2.0, mTLS, certificate lifecycle, throttling, pagination, versioning, and error handling.
- CST mapping integration and HappySignals implementation with experience reporting
- Google Chat and Microsoft Teams integration for notifications and chat-based rating collection.
REST / SOAP & Scripted RESTIntegrationHub & webhooksMID Server & ECC QueueJoiner–mover–leaver flows
ServiceNow AI & Agentic Workflow
Build AI-enabled ServiceNow experiences that connect enterprise service data, language models, and action-oriented workflows. The emphasis stays on governed, useful capability rather than an isolated demonstration.
- ServiceNow AI Agent development and agentic workflow design.
- Now Assist implementation and context-aware, LLM-powered ServiceNow solutions.
- Google Gemini and Vertex AI integration for intelligent service automation.
- Google Conversational AI and CX agents connected to ServiceNow data and workflows.
- Claude integration and ServiceNow MCP connector development for AI-driven interactions.
- Build AI chatbots in google chat/MS team, that act as digital coworkers, connected to ServiceNow to answer queries, incident, manage requests, and automate tasks.
AI agent buildingGemini & Vertex AINow Assist & Agentic AIAgentic WorkflowGCP conversational AI agentsAI chatbot
ITOM, CMDB & service visibility
Turn technical assets, dependencies, discovery signals, and events into operational context teams can trust for impact analysis, service health, and day-to-day decisions.
- CMDB and CSDM design aligned to real service ownership
- ServiceNow Discovery and dependable configuration-item data
- Event Management, service health, and operational correlation
- Data-quality practices that make service information actionable
CMDB / CSDM strategyDiscoveryEvent ManagementOperational service health
Performance Analytics & reporting
Create reporting that moves beyond a dashboard snapshot: clear KPI definitions, trustworthy data collection, trend views, SLA measures, and stakeholder-ready service-performance stories.
- Performance Analytics strategy with automated indicators, formula indicators, and KPI design.
- Context-rich dashboards and reporting for HRSD, ITSM, and CMDB.
- Database views for cross-table reporting across service operations.
- CST mapping integration and HappySignals implementation with experience reporting.
- SLA monitoring and trend analysis to identify bottlenecks and drive continuous improvement.
Performance AnalyticsKPI dashboardsSLA reportingService reporting
Agile delivery & platform lifecycle
Keep the platform sustainable through Agile discovery, backlog refinement, sprint planning, technical delivery, upgrades, cloning, testing, refactoring, documentation, and knowledge transfer.
- Agile ceremonies, backlog prioritisation, and cross-functional delivery
- Platform upgrades, cloning, release readiness, and regression testing
- Refactoring, Instance hardening, code-quality practices, and upgrade-aware engineering
- Documentation, mentoring, code review and handover that support long-term ownership
Sprint & backlog supportUpgrades & cloningRegression testingDocumentation & enablement
ServiceNow training & technical guidance
Practitioner-led enablement for teams that need confidence after delivery, with practical guidance that helps people understand the platform, make sound decisions, and own what comes next.
- Hands-on ServiceNow training across ITSM modules and implementation.
- Practical guidance on integrations, automation, Flow Designer, and scripting.
- Training on ServiceNow AI Agents, agentic workflows, and Now Assist.
- Team mentoring to strengthen technical skills and best practices.
- Expert consultation on solution design, implementation, and troubleshooting.
Role-based enablementFlow Designer & scriptingIntegration troubleshootingKnowledge transfer
